Navigator Patient Experience Representative- HHCMG-Farmington
Location: Hartford, Connecticut
Description: Hartford Medical Group is employing Navigator Patient Experience Representative- HHCMG-Farmington right now, this occupation will be reside in Connecticut. Detailed specification about this occupation opportunity kindly read the description below. Navigator Patient Experience Representative
FT 40 Hours M-F 8AM-4:30 PM
Hartford H! ealthCare Medical Group
Breast Surgery Division
Farmington, CT
Responsible for facilitating new patient entry into practice prioritizing the appointments based on patient needs. Responsible for providing support and performing duties in a manner that ensures excellent and efficient customer service and patient care. Report to a designated team leader, practice manager or site manager.
Qualifications:
- High School diploma required. Associate degree preferred.
- Experience in customer service job preferred. Healthcare experience preferred. Bilingual-Spanish preferred. .
- Excellent customer service skills especially in telephone interactions; Positive, customer-focused approach, with commitment to providing excellent patient care.
- Excellent written and verbal communication skills.
- Highly organized with excellent prioritization skills and attention to detail.
- Strong working knowledg! e of medical terminology preferred.
- Strong computer s! kills including solid working knowledge of Microsoft Office software. Experience with medical software preferred.
- Proven ability to work effectively in a team environment.
- Demonstrates a commitment to superior service.
- Maintains a positive, achievement-oriented attitude and influences others to do the same.
- Proactively takes action to achieve goals beyond what is required or assigned.
- Polite and helpful when interacting with all internal and external customers. Communicates tactfully and effectively.
- Establishes and maintains effective work relationships.
- Supports new ideas and exercises flexibility as changes are initiated.
- Adheres to practice standards of service and to HIPAA requirements.
The Group maintains offices in almost 50 convenient locations throughout the region. The group provides inpatient surgical services at Hartford Hospital, Hospital of Central Connecticut, Windham Hospital, and MidState Medical Center.
As a regional leader and innovator in primary care, HHCMG includes primary care practices staffed by family physicians, medicine and pediatric physicians, internists and advanced practitioners. We deliver innovative primary care with Patient Centered Medical Home sites, shared medical appointments, care management system, and a population-health focus.
Physicians of Hartford HealthCare Medical Group maintain their role as innovators of high quality surgical care through their active participation in teaching and research activities. They are on the faculty of the University of Connecticut Medical School and are faculty for the Hartford Hospital residency programs. In addition, the group recently developed! the Connecticut Surgical Education & Research Foundation in response t! o a variety of industry and pharmaceutical companies that were interested in partnering to identify ways of improving care.
Hartford HealthCare Maintains a Culture of Integrity, Caring, Excellence and Safety
EEO/M/F/D/V
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Hartford Medical Group.
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This occupation will be started on: Fri, 14 Jun 2013 00:25:09 GMT
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